Refund Policy

British Mixing products are crafted using high-quality ingredients and developed by skilled professionals. However, individual skin types may react differently to skincare products. By purchasing our products, you acknowledge and agree to the following:

• General Use: Our products are intended for external use only. We recommend performing a patch test before full use, especially if you have sensitive skin or known allergies.

• No Guarantees: While we strive to create effective skincare products, results may vary depending on individual skin types and conditions. British Mixing does not guarantee specific outcomes from using our products.

• Liability: British Mixing shall not be held responsible for any allergic reactions, skin sensitivities, or other adverse effects arising from product use. Consult a healthcare professional if you experience irritation or adverse effects.

• Product Information: The information provided on our website or through customer support is for informational purposes only and should not be construed as medical advice.

We want you to be satisfied with your purchase. Our refund policy is designed to provide clarity and transparency in the event of a return or refund request:

• Eligibility: Returns and refunds are available for unused, unopened products in their original packaging, within 30 days of the purchase date.

• Non-Refundable: Items that have been used, opened, or are not in their original condition are not eligible for a refund. Gift cards, sale items, and promotional products are also non-refundable.

• Return Shipping: Customers are responsible for the cost of return shipping unless the product was defective or damaged upon arrival.

• Processing Time: Approved refunds will be processed within 7-10 business days after we receive and inspect the returned product.

1. Eligibility for Refunds

• Unused and Unopened Products: The product must be in its original condition, with packaging intact. Returns must be initiated within 30 days of purchase.

• Damaged or Defective Products: Contact us within 7 days of receipt with photos and a description of the issue. Upon verification, we will offer a replacement, store credit, or refund, including shipping costs.

• Cancellations: Orders can be canceled if they haven’t been shipped. If the order has already been shipped, the standard return process will apply.

2. How to Request a Refund

• Step 1: Contact our Customer Service at [contact email] or [contact phone number] to initiate a return or refund.

• Step 2: Provide your order number, product details, and the reason for the return. If the product is defective or damaged, include photos for verification.

• Step 3: We will issue a Return Merchandise Authorization (RMA) number if your request is eligible. Please do not send products back without this authorization.

• Step 4: Ship the product to the address provided, including the RMA number. The customer is responsible for return shipping costs unless the return is due to a defect or shipping error.

3. Refund Processing

• Upon receiving and inspecting the returned item, we will notify you of the status of your refund.

• Approved Refunds: Funds will be credited to your original payment method within 7-10 business days.

• Late or Missing Refunds: If you have not received your refund within the expected time frame, check with your bank or credit card provider. Contact us if you need further assistance.

4. Exchanges

• We only replace items if they are defective or damaged. Contact our customer service team for instructions on exchanges.

5. Shipping Costs and Lost Returns

• Return Shipping Costs: The customer is responsible for paying return shipping costs unless the product was received damaged or defective.

• Lost Returns: We recommend using a trackable shipping service for returns. We are not responsible for items lost in transit.